Returns & Refunds
We want you to feel confident when ordering from Ameliarush.
If your purchase is not right for you, this Returns & Refunds Policy explains how returns, withdrawals, damaged products and refunds are handled.
1. 14-DAY RIGHT OF WITHDRAWAL
If you purchase from Ameliarush as a consumer, you generally have the right to withdraw from your online purchase within 14 days without providing a reason.
For most goods, the 14-day withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the order.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
You can contact us at:
Where Ameliarush provides an online withdrawal or cancellation function on the website, you may also use that method.
2. RETURNING YOUR ORDER
After informing us that you wish to withdraw from your purchase, the products must be returned within the period required by applicable law.
Please contact us before sending a return so that we can provide the appropriate return instructions.
Do not send a return to an address unless the return instructions supplied by Ameliarush direct you to do so, as returned orders may be processed through a designated fulfilment location.
3. RETURN CONDITION
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way you could reasonably inspect a product in a physical shop.
When returning a product, please keep it in good condition and, where reasonably possible, include its original packaging and any included accessories or components.
If a product has been handled beyond what is reasonably necessary and this causes a reduction in value, Ameliarush may deduct that reduction in value from the refund where permitted by law.
4. PRODUCTS THAT MAY NOT QUALIFY FOR THE RIGHT OF WITHDRAWAL
Certain products may be excluded from the statutory right of withdrawal where an exception is permitted by law.
This may include products that are made to the customer's specifications or are clearly personalized.
If a particular Ameliarush curtain or other product is custom-made or personalized in a way that removes the statutory right of withdrawal, this will be clearly communicated before the purchase is completed.
This exception does not remove your legal rights if a custom-made or personalized product is defective, damaged or does not conform to the order.
5. RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrectly supplied or we have stated otherwise, the direct cost of returning a product following a change-of-mind withdrawal is the customer's responsibility where permitted by law.
We recommend using a reliable shipping method and retaining proof of shipment until your return has been completed.
If a product is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide appropriate instructions.
6. REFUNDS
When you validly exercise your statutory right of withdrawal, we will reimburse the payments that we are legally required to reimburse.
Refunds will generally be made using the same payment method used for the original purchase unless another method is expressly agreed.
Where permitted by law, we may wait to issue the refund until:
- We have received the returned goods; or
- You provide evidence that the goods have been sent back,
whichever occurs first.
Refunds will be processed within the legally required period.
After we issue a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
7. ORIGINAL SHIPPING CHARGES
Our standard delivery option is Free Shipping.
If you selected Insured Express Shipping for EUR 4.95, the additional amount paid for this upgraded shipping method may not be reimbursed when you exercise the right of withdrawal, to the extent permitted by applicable law.
This does not affect your rights where the order was defective, damaged, incorrect or otherwise not properly fulfilled.
8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective or different from what you ordered, contact us as soon as reasonably possible at:
Please provide:
- Your order details
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging where relevant
We will review the information and provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, refund or another legally appropriate remedy.
9. STATUTORY GUARANTEE
Products sold by Ameliarush must conform to the purchase agreement.
A product should have the qualities and functionality that you can reasonably expect based on its description, intended use, price and other relevant circumstances.
If a product does not conform to the agreement, you may have statutory rights including repair, replacement, price reduction or termination of the purchase, depending on the circumstances.
Nothing in this Returns & Refunds Policy limits your statutory consumer rights.
10. EXCHANGES
Ameliarush does not guarantee direct product exchanges.
If you would like another product and a direct exchange is not available, you may return an eligible product in accordance with this policy and place a new order separately.
Any statutory rights you may have remain unaffected.
11. REFUSED RETURNS
A return may be refused or a refund may be reduced where permitted by law if:
- The return does not qualify for a statutory or agreed return right
- A statutory withdrawal deadline has expired
- The product falls within a lawful withdrawal exception
- The product has been damaged through handling beyond what was reasonably necessary
- The returned item is not the product originally purchased from Ameliarush
This does not affect rights relating to faulty, damaged, incorrect or non-conforming goods.
12. PROMOTIONAL ITEMS
Where products are sold together as a bundle, set or promotional offer, the refund may depend on the terms of that promotion and which products are returned.
Any promotion-specific return conditions will not limit mandatory consumer rights.
13. HOW TO START A RETURN
To request a return:
1. Contact Ameliarush at kkemalyasinuzun@gmail.com within the applicable return or withdrawal period.
2. Include your order details and identify the product or products you wish to return.
3. Follow the return instructions provided to you.
4. Package the products securely.
5. Keep your proof of shipment until the return and refund have been completed.
Please do not send products to an address that has not been confirmed for your return.
14. CONTACT
For questions about returns, refunds, damaged products or your right of withdrawal, contact:
Ameliarush / Textiel Expert
Leekerhoek 5
8223 ZR Lelystad
The Netherlands
Email: kkemalyasinuzun@gmail.com
KvK number: 81523475