Shipping
At Ameliarush, we aim to make receiving your order straightforward and reliable.
This Shipping Policy explains where we ship, the available shipping options and what you can expect after placing an order.
1. WHERE WE SHIP
Ameliarush currently ships only to delivery addresses within the Netherlands.
Orders are dispatched from fulfilment locations in Germany or France.
At this time, orders placed through the Ameliarush webshop cannot be shipped to addresses outside the Netherlands.
2. SHIPPING OPTIONS
We currently offer two shipping options:
FREE SHIPPING
Cost: Free
Estimated delivery time: 4-5 business days
INSURED EXPRESS SHIPPING
Cost: EUR 4.95
Estimated delivery time: 2-3 business days
The shipping option you select will be shown during checkout and in your order details.
3. DELIVERY TIMES
The delivery times stated above are estimates in business days.
Business days generally exclude weekends and public holidays.
Delivery times begin once an order has been prepared and dispatched. Actual delivery may occasionally take longer because of circumstances outside our reasonable control, including:
- Carrier delays
- Public holidays
- High order volumes
- Severe weather
- Transport disruptions
- Incorrect or incomplete delivery information
- Other unforeseen logistical circumstances
Estimated delivery times are not guaranteed delivery dates unless we expressly state otherwise.
Your statutory rights in the event of a significant delivery delay remain unaffected.
4. ORDER PROCESSING
Orders are prepared for dispatch as efficiently as possible.
Orders placed on weekends or public holidays may begin processing on the next available business day.
During promotional periods, seasonal peaks or other periods of unusually high demand, processing or delivery may take longer than usual.
5. ORDER CHANGES AND ADDRESS INFORMATION
Please carefully check your delivery information before completing your order.
If you notice an incorrect or incomplete address after placing an order, contact us as soon as possible at:
We will try to assist where possible, but we cannot guarantee that an order can be changed after processing or fulfilment has started.
Ameliarush is not responsible for delivery delays caused by inaccurate information supplied by the customer, except where applicable law provides otherwise.
6. TRACKING
Where tracking is provided by the carrier, tracking information will be sent to the contact details associated with your order once the shipment has been dispatched.
Please allow time for tracking information to become active after your parcel has been handed to the carrier.
7. FAILED OR MISSED DELIVERY
If delivery cannot be completed, the carrier may:
- Make another delivery attempt
- Leave instructions for collection
- Deliver the parcel to an available service point
- Return the parcel to the sender
The exact procedure depends on the carrier.
Customers are responsible for following carrier instructions and collecting parcels within any applicable collection period.
8. LOST OR DELAYED PARCELS
If your order appears to be unusually delayed or tracking has not updated for an extended period, contact us at:
Please include your order details so that we can investigate the shipment with the relevant carrier.
We will take reasonable steps to help resolve confirmed lost or undelivered orders in accordance with applicable consumer law.
9. DAMAGED PARCELS
If your parcel arrives visibly damaged, please inspect the contents carefully.
If the product itself has been damaged during delivery, contact us as soon as reasonably possible and provide:
- Your order information
- A description of the issue
- Clear photographs of the damaged product
- Photographs of the packaging where relevant
This helps us assess the issue and determine the appropriate solution.
Your statutory rights relating to damaged, defective or non-conforming goods remain unaffected.
10. SHIPPING COSTS AND REFUNDS
Free Shipping carries no delivery charge.
Insured Express Shipping costs EUR 4.95.
If you exercise a statutory right of withdrawal, reimbursement of delivery charges will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.
Where you selected a more expensive delivery method than our standard free delivery option, the additional premium paid for that upgraded delivery service may not be refundable where permitted by law.
11. CONTACT
For shipping questions, contact:
Ameliarush / Textiel Expert
Leekerhoek 5
8223 ZR Lelystad
The Netherlands
Email: kkemalyasinuzun@gmail.com
KvK number: 81523475